Senior Machine Learning Engineer - SMS
Company: Klaviyo, Inc.
Location: West Jordan
Posted on: June 17, 2022
_At Klaviyo, we value the unique backgrounds, experiences and
perspectives each Klaviyo (we call ourselves Klaviyos) brings to
our workplace each and every day. We believe everyone deserves a
fair shot at success and appreciate the experiences each person
brings beyond the traditional job requirements. If you're a close
but not exact match with the description, we hope you'll still
We love programming and the excitement that comes with building
something people use. We are the kind of people that love talking
to users and can find the balance between solving a problem quickly
and thinking about how your code will work in the future. We love
to move fast, keep learning and get stuff done.
The SMS team is creating a new set of features that help our
businesses to converse and interact with their customers over SMS
at scale. You will be central in working alongside Data Scientists
to create these features and develop the underlying machine
learning models as well as platforms to support them. The focus
here is personalization - how can we make SMS a more interactive,
personalized customer experience?
**How you will make a difference:**
- Use advanced machine learning technologies to power products that
help businesses using Klaviyo to grow faster.
- Develop models and pipelines for production use, serving over a
hundred thousand businesses.
- Enable conversations between businesses using Klaviyo and their
customers to create authentic, personalized experiences over SMS at
**Who You Are:**
- Have 3+ years experience implementing machine learning models,
data pipelines and testing frameworks for research or production
use, especially in conversational AI and NLP applications.
- Have demonstrated a measurable impact based on the models you've
created. - It's not always easy getting a model correct. You love
talking through places where you get stuck and working as a team to
- Focused on results and delivering value. You're excited by the
latest advances in deep learning, but realize that the biggest
hammer is not always the best tool for the job? You want to help
customers grow by shipping code early and often, and iterating
based on what you learn from their feedback.
- Enjoy working cross-functionally with product teams and
incorporate feedback from customers and internal stakeholders into
the model development process
- Have an advanced degree in computer science, applied math,
statistics or other relevant quantitative discipline, or equivalent
**Nice to haves:**
- Machine learning technologies such as Transformers, BERT, GPT,
spaCy, NLTK, Keras, Tensorflow, Pytorch, SKLearn
- Familiarity with tools such as Airflow, MLFlow, Tensorboard
- Experience deploying models to production, including closing the
loop by piping production user data back into the model training
**Get to Know Klaviyo**
Klaviyo is a world-leading marketing automation platform dedicated
to accelerating revenue and customer connection for online
businesses. Klaviyo makes it easy to store, access, analyze and use
transactional and behavioral data to power highly-targeted customer
and prospect communications. The company's hybrid customer-data and
marketing-platform model allows companies to grow by fostering
direct relationships with customers, without giving up their
valuable data to popular big-tech ad platforms. Over 265,000
innovative companies like Unilever, Custom Ink, Living Proof and
Huckberry sell more with Klaviyo.
_If you are a Colorado resident and this role is a remote role, you
can receive additional information about the compensation and
benefits for this role, which we will provide upon request._
_Klaviyo is committed to diversity and to a policy of equal
employment opportunity and non-discrimination. We do not
discriminate on the basis of race, color, religion, national
origin, age, sex, marital status, ancestry, physical or mental
disability, veteran status, gender identity, sexual orientation or
any other characteristic protected by applicable law._
Keywords: Klaviyo, Inc., West Jordan , Senior Machine Learning Engineer - SMS, Engineering , West Jordan, Utah
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