Facilities Monitoring Technician

Company: Kelso Industries
Location: Ogden
Posted on: February 18, 2026

Job Description:

Job Description Job Description Together We Build – Partnership, Innovation, Excellence, and Safety At Kelso Industries, 3,500 employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first. Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications. At Kelso Building Services, we believe in empowering our team members with the tools, training, and support they need to succeed. You'll be part of a company that values integrity, innovation, and customer satisfaction—and you'll have the opportunity to grow your career in a dynamic and rewarding environment. Please note: We are hiring level 1 operators and level 2 operators, depending on experience. Shift Coverage: May include nights, weekends, and holidays (rotational) Position Overview This person is the front line of KBS's 24/7 remote monitoring and support services. This role is responsible for real-time monitoring of customer building automation and facility systems , responding to alarms, customer emails, and phone requests, and executing defined triage, escalation, and dispatch workflows in accordance with customer-specific policies. This position is process-driven, detail-oriented, and mission-critical , serving as the first point of contact between customer facilities and KBS service delivery teams. Level 1 Operators focus on alarm qualification, communication, documentation, and execution of predefined remote service tasks , while building the foundational knowledge required for advancement within the Remote Operations organization. Primary Responsibilities Monitor customer Building Automation Systems (BAS), HVAC, electrical, and related facility systems for alarms and abnormal conditions Acknowledge, qualify, and triage alarms based on customer-defined priorities and response procedures Determine actionable vs. informational alarms using established decision trees and runbooks Initiate notifications to customer contacts and internal teams per approved escalation matrices Serve as a primary point of contact for customer email and phone requests for assistance Provide professional, timely, and clear communication to customers during alarm events and service requests Document all customer interactions accurately within KBS service platforms Coordinate responses with technicians, Customer Service Partners (CSPs), and internal support teams Securely connect to customer sites using approved remote access tools Review system data, trends, and alarms to support triage and qualification Execute pre-developed remote service tasks (resets, setpoint verification, schedule validation, basic operational checks) when authorized Capture findings and outcomes in standardized reports and service notes Create and process service requests in KBS service management systems Dispatch technicians and Customer Service Partners in accordance with customer approval workflows Verify scope, priority, and authorization prior to dispatch Track service progress and update stakeholders as required Generate customer-facing alarm, event, and activity reports Produce standardized monitoring summaries and operational reports Maintain accurate, complete, and audit-ready documentation of all actions taken Support compliance with service level agreements (SLAs) and operational KPIs Attend and successfully qualify for Monitoring Center Operator certifications as required Complete company-specified training related to: Building Automation Systems (BAS) HVAC and facility operations fundamentals Customer processes and escalation policies Cybersecurity and secure remote access practices Actively participate in ongoing skills development and quality assurance reviews Required Qualifications High school diploma or equivalent (technical coursework or certifications a plus) Strong computer literacy and ability to work across multiple software platforms simultaneously Excellent written and verbal communication skills Ability to follow structured procedures, decision trees, and escalation policies High attention to detail and strong documentation discipline Ability to remain calm and professional during high-priority or time-sensitive events Willingness to work rotating shifts, including nights and weekends Preferred Qualifications for level 2 operators Exposure to Building Automation Systems (BAS), HVAC controls, facilities management, or technical monitoring environments Experience in a call center, monitoring center, help desk, or dispatch role Familiarity with service management or ticketing systems Basic understanding of mechanical, electrical, or building systems (training provided) Key Competencies Situational awareness and prioritization Process adherence and consistency Customer-focused mindset Clear escalation judgment Team collaboration and handoff discipline Continuous learning orientation Performance Measures (KPIs) Alarm response and acknowledgement times Accuracy of alarm qualification and escalation Documentation completeness and quality SLA compliance Customer satisfaction feedback Certification and training completion milestones Career Path & Advancement This role serves as a foundational entry point into KBS's Remote Operations, Building Automation, and Digital Facilities ecosystem. High-performing Level 1 Operators may advance to: ROC Operator – Level 2 Remote Systems Specialist BAS Support / Programming Support Remote Operations Supervisor National Monitoring & Analytics roles Why Join KBS Be part of a nationally scalable Remote Operations and Digital Buildings platform Gain hands-on exposure to modern smart building technologies Structured training, certification, and career growth pathways Work in a mission-critical role supporting customer uptime and resilience Join a company committed to operational excellence, safety, and innovation What You'll Get Competitive wages Comprehensive medical benefits PTO 401K Match Why Join Kelso Industries? Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors. Here you will experience: Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways. Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable. Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day. Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business

Keywords: Kelso Industries, West Jordan , Facilities Monitoring Technician, Engineering , Ogden, Utah