Assistant Manager
Company: European Wax Center
Location: West Jordan
Posted on: August 5, 2022
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Job Description:
Assistant Center ManagerTitle: Assistant Center ManagerReports
To: Center ManagerClassification: HourlySupervises: Guest Service
Associates and Wax AssociatesFull Benefits: Available after 90 days
with qualifying minimum hours worked.Compensation: Competitive base
+BonusesPosition Summary:The Assistant Center Manager (ACM)
supports the Center Manager in being responsible for ensuring every
guest has a memorable and inviting experience, while delivering the
company's desired financial results. This includes, but is not
limited to; consistently modeling guest service behaviors,
recruiting, development and retention of talent, loss prevention,
expense control, training & coaching and center cleanliness. Please
note this position requires the sale of retail products and wax
passes.Duties and Responsibilities:Guest ExperienceEnsures the
center exceeds guest's expectations by delivering an inviting and
memorable guest experience with every guest that walks in the
door.Creates guest intimacy with each transaction, building brand
loyalty and creating a guest for life. Promotes sharing the
experience with friends.Trains Associates to establish trust and
build guest confidence by becoming experts in package sales and
products to reach their goals and produce desired resultsEnsures
that all guest transactions are handled in a friendly and efficient
manner, leaving a positive lasting impression.Sales
LeadershipProduces results consistent with monthly goals. Manages
productive center shifts to ensure center meets and exceeds key
performance objectives. Lead Associates to do the same by
embracing, practicing, and coaching all guest experience
behaviors.Partners with Center Manager to take smart risks and seek
creative value-added solutions to challenges.Takes ownership and
accountability for creating a positive work environment that
increases productivity and reduces turnover by sharing all best
practices.Communicates business goals and priorities to maximize
Associate performance, increase sales opportunities and
profitability.Celebrates positive Associate performance and
partners with District Manager/ Center Manager to identify
performance opportunities for ongoing feedback and development.
Administers Performance Improvement Plans when necessary, in a fair
and consistent manner.Maintains presence through effective floor
sales leadership, ensuring staff coverage in all areas of the
center.Analyzes business reports, creates and executes Action
Plans, in partnership with the District Manager/ Center Manager, to
improve any results.Talent ManagementRoutinely recruits and
presents quality candidates who reflect the EWC brand and will
deliver the desired results.Motivates and trains all Associates
through brand programs in sales, guest service and product
knowledge.Understands and communicates the company's vision and
core values to promote teamwork, and partner in building a team
focused on driving the growth of the center.Maintains an open
center environment where Associates are free to express their
concerns and feelings without the fear of retaliation or ill
will.Motivates Associates to take action to achieve sales goals and
drive positive results daily.Demonstrates professional written and
verbal communication when engaging in all business transactions
with guests, Associates and the Corporate Office.Communicates
effectively with the Center Manager, Associates and peers,
including the cascade of information necessary to manage the
business.Visual ManagementCoaches and directs Associates on the
implementation of visual marketing guidelines and ensures
compliance to the company standards.Implements all promotional and
visual marketing moves as directed.Ensures center is neat, clean
and organized, the lobby is filled to the correct capacity and that
all products and marketing are represented as directed.Maintains
all brand visual and cleanliness standards.Operational
ManagementEnsures compliance to company standards per the Center
Operations User Guide.Ensures Wax Associates are properly
licensed.Manages and adjusts schedules and daily tasks to meet
business goals.Supports Center Manager in Loss Prevention
guidelines through proper inventory procedures.Ensures all areas of
the Center, including storage room and desk are neat, clean,
organized and operating to company standard.Follows all safety
standards to ensure a safe work environment.Supports Center Manager
in meeting or exceeding monthly budget targets for sales, cost of
goods, labor, and administrative.Other duties as assigned.Knowledge
and Skill RequirementsUnderstands the business of Revealing
Beautiful Skin and is able to utilize Key Performance Indicators to
drive positive business performance.Places the guest first. Coaches
Associates to connect with our guests. Builds brand loyalty and
establishes a loyal guest base through their behavior, product
presentation and service.Is self-motivated and a go getter. Is
accountable, punctual, organized, and reflects the Brand.Leads and
inspires by example, regularly encourages fact based solutions and
celebrates the success of others.Will have an open and flexible
scheduleAbility to communicate effectively through written and
verbal interactions.Ability to learn and operate a POS
system.Ability to climb, reach, bend and lift up to 30 pounds
frequently and 50 pounds occasionally.Ability to stand and work on
the floor for extended periods of time - 80% or more of total
shift.Flexibility to work at other centers within the District when
required.The duties of this position may change from time to time.
Pacific Wax, LLC, Cascade Wax, LLC, Olympic Wax, LLC, Vancouver
Wax, LLC and their affiliates reserve the right to add or delete
duties and responsibilities at the discretion of its
owners/managers. This job description is intended to describe the
general level of work being performed. It is not intended to be
all-inclusive.We believe that everyone is entitled to a fair shot!
No matter who you are, lets chat!
Keywords: European Wax Center, West Jordan , Assistant Manager, Executive , West Jordan, Utah
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