General Manager (Bilingual)
Company: Community Choice Financial Family of Brands
Location: Salt Lake City
Posted on: April 19, 2024
Job Description:
Overview: As a General Manager ("GM"), you will lead the success
of your store and team by setting the bar high for performance. You
will coach, develop, and lead your team to reach Company objectives
and metrics in a fast-paced, dynamic, and high-energy environment.
Along the way, we'll provide you with a training and development
program to help you move your career forward. Responsibilities:
Oversee, coach, and develop all store Team Members in order to
build new business and maintain store profitability. This includes
training Team Members on systems, policies, compliance, account
management, recovery, and daily performance reports. Manage overall
store performance by meeting or exceeding Company performance
standards, including Key Performance Indicators (KPIs). Track,
analyze, and train Team Members on various performance reports.
Lead your team to reach or exceed sales goals by selling loan or
pawn products to consumers, identifying local marketing strategies,
leveraging business-to-business partnership opportunities,
obtaining referrals, and hosting and participating in community
events. Supervise and maintain office security and conduct proper
opening and closing procedures, including management of vault, cash
drawer, and bank deposits. Ensure a work environment that upholds
compliance with Company policies and procedures, as well as local,
state, and federal laws and regulations. Maintain a visually
pleasing and professional atmosphere that aligns with the values
and mission of the Company. This includes overseeing store
planogram and ensuring seasonal and/or promotional marketing
material are displayed properly. Utilize personal vehicle to
complete bank deposits and other Company business throughout the
workday. Work efficiently in a rapidly changing and fast-paced
environment and handle multiple challenging tasks with ease to meet
individual and team performance standards. Utilize strong
interpersonal skills to communicate and interact with customers and
Team Members at all levels. Ability to maintain a full-time work
schedule with regular in-person attendance, including limited
Saturday hours, is required for this position. A full-time work
schedule for this position includes, at a minimum, 45-hours per
week . Qualifications:
- High School Diploma or equivalent required
- Minimum 2 years of experience and proven success in a
supervisory or leadership role
- Excellent verbal and written communication skills
- Valid driver's license, auto insurance, and personal vehicle to
use throughout the workday (mileage compensated)
- Ability to work phone, Point of Sale, Microsoft Office, and
other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required (certain state and local applicant exemptions
may apply)
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard.Preferred Qualifications and Skills
- Associate degree or higher
- Prior leadership experience in a sales or customer
service-oriented position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include :--- A
comprehensive new hire training program designed to help set you up
for success--- Access to a robust learning management system, full
of e-learning modules and training programs to help boost your
professional and personal development--- Paid on-the-job training &
professional development programs --- Multiple coverage levels for
Medical, Dental, & Vision--- Group Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and more---
Traditional 401(k) and Roth 401(k) with Company match--- Options
for Flexible Spending Accounts and Health Savings Accounts--- Basic
and AD&D Life Insurance--- Optional pet insurance--- Voluntary
benefits, including short-term and long-term disability insurance,
accident, critical illness, and hospital confinement insurance ---
Paid Time Off (Accrue 12 days per calendar year plus 1 additional
day for each year of service after the first year of employment)
--- Diverse Culture and Inclusive Environment Based on current
benefit offering, which is subject to change with or without
notice. Certain benefits are subject to the terms and conditions of
the governing plan documents which should be consulted for
additional details and eligibility requirements.Our Commitment to
Diversity, Inclusion & BelongingDiversity at the Community Choice
Financial Family of Brands is one of the driving forces behind our
Company's success and we are committed to hiring, developing, and
retaining talent of various backgrounds who demonstrate our shared
values. We have worked to create a welcoming and inclusive
environment where Team Members can collaborate freely to help spark
innovation, drive creativity, advance their skillset, and move
their career forward. Our commitment to diversity isn't just about
the work we accomplish; it's about fostering a sense of belonging
where talented Team Members can bring their whole selves to work to
help maximize their full potential.Our Workplace Awards and
RecognitionWe are honored to be recognized as a Military Friendly
Employer for 2021, 2022, and 2023, a Best Company to Work for by
InHerSight, and have received designation as a Top Employer for
Hispanic and Latinos by HLPA in 2022 and 2023. About Us Community
Choice Financial Family of Brands ("CCF") is a leading retailer of
financial services to unbanked and underbanked consumers. CFF is
the parent company to eleven brands including TitleMax , TitleBucks
, InstaLoan Check Into Cash , Cash 1 , Check Smart , Easy Money ,
Rapid Cash , and Speedy Cash . With more than 1,700 retail
storefronts and several online products available in 20+ states,
CCF is steadfast in our commitment to help people across the
country get access to the short-term financial services they need
when they need it the most. Store hours, schedules, and/or the
minimum number of hours required for this position may be subject
to change by brand entity and at the sole discretion of the
Company. Speak with your recruiter for the most up-to-date hourly
requirements. The information contained herein is not intended to
be an all-inclusive list of the duties and responsibilities of the
job, nor is it intended to be an all-inclusive list of the skills
and abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.Important: The Community Choice
Financial Family of Brands will never ask you for banking or other
payment information at any point during the interview or hiring
process, nor will we conduct an interview via text message. Any
official email correspondence will come from the In-store positions
are in-person only, remote options not available. The Community
Choice Financial Family of Brands is committed to providing an
inclusive workplace free of discrimination based on race, color,
religion, sex, age, national origin, military status, disability,
pregnancy, sexual orientation, gender identity or expression,
genetic information or any other characteristic protected by
applicable law. Candidates of all background are encouraged to
apply. CCFI Companies, LLC is an equal opportunity employer.
Keywords: Community Choice Financial Family of Brands, West Jordan , General Manager (Bilingual), Executive , Salt Lake City, Utah
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