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CAREGiver/CNA Engagement & Training Coordinator

Company: Home Instead
Location: West Jordan
Posted on: January 15, 2022

Job Description:

Objective:
The Engagement & Training Coordinator is responsible for engagement of CAREGivers to reduce turnover and promote a high quality culture. The Engagement & Training Coordinator will also execute all training programs for CAREGivers including new hire orientation and ongoing training. This role is to develop, train and maintain quality CAREGivers.

Primary Responsibilities:

  • Reflect the core values of Home Instead Senior Care
  • Schedule and conduct CAREGiver orientation and new hire training including Alzheimer's Training.
  • Evaluate and update all orientation and training materials as needed
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Develop engagement strategies to promote CAREGiver retention and satisfaction.
  • Prepare and publish the monthly newsletter within the deadline
  • Ensure Home Instead standards are met and upheldSecondary Responsibilities:
    • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
    • Maintain regular attendance at the office to execute job responsibilities
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Perform other duties as assignedEducation/Experience Requirements:
      • One year of related CAREGiver or CNA experience
      • Training experience preferred, but not requiredSupervisory Responsibilities:
        • This position with be responsible for overseeing all of the training functions performed by the franchise office's CAREGivers.Knowledge, Skills and Abilities:
          • Must have an understanding of and uphold the policies and procedures established by Home Instead
          • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
          • Must have the ability to work independently as well as part of a team, maintain confidentiality of information and meet deadlines
          • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
          • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
          • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
          • Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
          • Must present a professional appearance and demeanor
          • Must have excellent presentation skills
          • Must have the ability to operate office equipment
          • Must have computer skills and be proficient in Excel and Word
          • Must demonstrate excellent organizational skills

Keywords: Home Instead, West Jordan , CAREGiver/CNA Engagement & Training Coordinator, Healthcare , West Jordan, Utah

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