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Inbound Customer Service Representative

Company: Discover Products Inc
Location: West Jordan
Posted on: April 5, 2021

Job Description:

Discover. A brighter future.With Discover, you'll have the chance to make a difference at one of the world's leading digital banking and payments companies. From Day 1, you'll do meaningful work you're passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.Job DescriptionClass Start Date: April 5th, 2021Shift Requirements: 6:30am - 3:00pm or 7:00am - 3:30pm M-F with weekends as assigned. Starting Wage: $16.00 per hour (up to $19.20 per hour with Weekend Shift Differential)Full TimeOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:Paid time off (at minimum, 20 personal days + 7 holidays per year)Medical/Dental/Vision/Life InsuranceTuition Reimbursement for eligible US based employees401K with company matchand fixed contributionEmployee Stock Purchase PlanFull service cafeteria featuring Starbucksand subsidized Mindful optionsAccess to fitness centerOpportunities to volunteer in the communityDevelopment groups and trainingOn-site Health ClinicsOnsite Employee Assistance Program CounselorsDiscover Care@Work Family Assistance Program (Discounted childcare at participating centers, free membership, and subsidized Backup Care Services)Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)What You'll DoHandle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.How You'll Do ItAssists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chatBrings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requestsUtilizes multiple systems to respond to, troubleshoot and document customer inquiriesLeverages 2 standard screens, verbatim scripts and proceduresBuilds the Discover Financial brand by providing industry-leading care and innovative solutionsQualifications You'll NeedThe BasicsStrong verbal communication and problem-solving skillsAbility to multi-task, as needed, to get the job doneBonus Points If You HaveHigh School Diploma or GED1+ years of experience in related fieldA quiet workspaceInternet service with a minimum speed of 5mbpsPersonal smartphone or a tabletKeeping our employees safe is a key focus at Discover. This position is based in our Lake Park call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. At Discover's discretion this position may be work from home and adjusted back to "in office" at any timeINDDFS ZRDFSWhat are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover Products Inc, West Jordan , Inbound Customer Service Representative, Hospitality & Tourism , West Jordan, Utah

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