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Customer Service Representative

Company: Trebor International
Location: West Jordan
Posted on: January 13, 2022

Job Description:

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.Summary: The Customer Service team's primary focus is to provide an exceptional customer service experience. The Customer Service Representative is responsible for sales order entry and updates, processing returns and credits, issuing quotes for standard and project inquiries, and supporting customers via email or phone. The Customer Service Representative works as an internal liaison for our customers, channel partners, and field teams; partnering with other departments (including Sales, Marketing, Quality, Supply Chain, Engineering, and Operations) to resolve issues or to respond to inquiries.Essential Duties and Responsibilities: Efficiently and accurately inputs customer orders into the Enterprise Resources Planning (ERP) system and provides sales order acknowledgements to customers or advises customer immediately if product cannot be shipped as requested due to current lead-times, availability, credit hold, etc.Escalate customer concerns and problems that could impact customer satisfaction and/or revenue recognition.Provides timely and accurate response to all customer and field sales inquiries, order placement, customer complaints, export compliance and engineering changes.Provides preliminary/routine assistance for application engineering inquiries.Participates in a team approach to selling to key accounts in which all team members work as a cohesive group; dedicated to increasing sales through customer satisfaction.Maintains an effective follow-up system for all open and active inquiries to insure timely and conclusive response to the customer.Views and prompts response to the customer with analysis of summary reports to assure early recognition and resolution of developing problems.Verifies proper approval of customer credits and debits to ensure timely processing and assists in resolving credit matters.Facilitates the resolution of customer complaints in order to provide a systematic review and a prompt response to the customer.Participates in individual and group training.Maintains key reports and updates management as required.Assists in any special assignments delegated by the Director of Global Sales.Key Competencies:To perform this job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position:Relationships with Others: Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company.Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of the company including international Customers and team members.Dependability: Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.Interpersonal Skills: Maintains confidentiality, remains open to other's ideas, and exhibits willingness to try new things.Problem Solving: Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, develops realistic action plans, and has a bias for action and results.Adaptability: Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.Quality Control: Demonstrates accuracy and thoroughness and monitors own work to ensure quality.Safety and Security: Actively promotes and personally observes all safety and security procedures and complies with Environmental, Safety, and Hazardous Communications requirements.Knowledge, Skills and Required Abilities:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outstanding demonstrated verbal, written, and interpersonal communication skills.Proven ability to quickly develop expertise, multi-task, embrace change, and innovate in a fast-paced environment.Ability to work collaboratively with global virtual teams and processes.Experience using Microsoft Suite including: Word, Excel, Outlook, Power Point, and Dynamics 365.Experience with ERP systems, VISUAL preferred.Self-starter, maintains a high ethical standard in customer satisfaction.Must have solid time management and exemplary organizational skills.Displays outstanding self-initiative requiring minimal supervision.Education and ExperienceIdeal candidate will have an Associate's degree in a Technical field, Business Administration or related field preferred. High School Diploma or GED and equivalent work experience will also be considered.At least (3) years demonstrated success in a Customer Service/Order Management/Field Support or similar environment with evidence of increasing responsibility and growth.Experience with Visual operating system and CRM experience preferred.Working Conditions:Ability to move within a climate controlled office and manufacturing complex, write by hand and keyboard, and perform general office functions.Ability to communicate by speech and hearing via phone and in person.Visual acuity needed for close detail work and computer use.General manufacturing, warehouse and office environment.Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Keywords: Trebor International, West Jordan , Customer Service Representative, Hospitality & Tourism , West Jordan, Utah

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