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Customer Service Manager (Technical Sales)

Company: HAMON
Location: West Jordan
Posted on: June 6, 2021

Job Description:

Summary: The Technical Account Manager is a fast-paced role that requires an individual who can demonstrate leadership, a high level of attention to detail, has technical experience, and can deliver results. They play a critical part in driving success with our most strategic accounts. Technical Account Managers rely on their technical credibility, leadership, and relationship management skills to build strong customer relationships.

Essential Functions:

* Act as the primary technical advisor and point of contact for assigned customer accounts * Ensure effective communication both written and over the phone with strategic accounts. * Utilize relationship management skills to improve your customer relationships continuously * Proven ability to increase the sales volume of strategic accounts. * Work with internal and external sales and construction teams to identify and qualify business opportunities * Manage all aspects of the strategic accounts, including customer proposals and order processing. * Lead productive customer meetings, business reviews, and other service and strategic discussions as required * Advise the customer on Hamon's services, and/or processes to ensure they are receiving the best value for their contract * Produce reports that includes ongoing customer initiatives/projects as well as improvements made for each strategic account

Technical Skills:

* Strong analytical skills to perform essential job functions. * Ability to read and understand construction drawings and BOM. * Technical software skills to keep accurate and easily accessible records; CRM, Salesforce a plus, and MS Suite familiarity. * Working knowledge of Air Pollution Control system design such as ESP, Fabric Filters and Scrubbers or Cooling Towers and mechanical equipment and drafting requirements desired but not required

Behavioral Skills:

* Conduct self in professional manner and applies active communication skills. * Provide fast, accurate and complete customer service at all times with all employees and management; build strong customer relationships, both externally and internally. * Set priorities in an efficient and timely manner to meet essential job functions and provide attention to detail. * Apply strong organizational skills to meet simultaneous project deadlines; ability to maintain accurate and easily accessible records. * Exercise strong problem-solving skills and apply appropriate resolutions. * Identify opportunities for process improvement in relationship to realistic business requirements. * Handle sensitive information in a confidential manner. * Have the ability to work independently, remotely, while engaging with internal and external sales and construction teams

Physical Requirements:

* Sit for prolonged periods of time. * Type on a keyboard and operate a personal computer. * Converse over a telephone. * Perform work within office environment. * Infrequent travel to Regional offices and/or customer locations

Education:

Engineering or other Technical 2-4 year related degree is preferred in an industrial or mechanical engineering background

Experience:

5 plus years of previous related professional experience preferred.

Keywords: HAMON, West Jordan , Customer Service Manager (Technical Sales), Other , West Jordan, Utah

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