Customer Experience Advocate

Company: Downeast Home & Clothing
Location: West Jordan
Posted on: June 6, 2021

Job Description:

Role and Responsibilities

We are looking for a strong internal candidate to be part of an evolving Customer Experience team here at Downeast HQ, Salt Lake City. Our ideal candidate has hands-on experience and knowledge of daily store operations, Home or Clothing. This person would exude dependability, a strong work ethic, excellent communication, organizational and multi-tasking skills, professional demeanor, and an ability to connect with customers. The position reports directly to the Customer Experience Manager.

Essential Functions

• Support Customer Experience Manager as needed in all functions of Customer Service
• Consistently creating positive web-based interactions and phone conversations with our customers
• Daily commitment to assist customers with placing orders, addressing order inquiries, and resolving problems
• Reviewing and tracking of shipping status
• Building positive relationships and fostering open communication with other department teams
• Replying timely and professionally to online reviews from customers
• Utilizing Microsoft Office, i.e. Excel, daily to perform job duties
• Using POS systems [LS Retail & STORIS] to assist customers with information and other order issues
• Other duties/projects as required by management

Working Conditions

• Desk work/ computer screen time
• Phone call conversations; emails; responses to online reviews

Qualifications and Education Requirements

• Flexible hours, available throughout the business day
• Infrequent availability evenings/weekends, as business dictates

Preferred Skills

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• Previous retail and/or customer service experience
• Excellent communication skills

Keywords: Downeast Home & Clothing, West Jordan , Customer Experience Advocate, Other , West Jordan, Utah