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ACH & Wire Processor

Company: American United Credit Union
Location: West Jordan
Posted on: June 7, 2021

Job Description:

This position is responsible for money movement including ACH's, Incoming and Outgoing Wires, Checks, and various monitoring and processing of items related to the ACH and EFT operations of the credit union.

Essential Functions

  • Completes ACH processing in accordance with credit union policies and procedures.
  • Coordinates workflow and scheduling in order to meet processing deadlines and optimize funds availability.
  • Researches problems or questions from members, clearinghouses, or correspondents.
  • Suggests and assists in implementing procedural changes to increase efficiency and/or quality of service.
  • Responsible for fulfilling Remote Deposit Capture needs for Customers.
  • Responsible for review of mobile and merchant capture deposits.
  • Prepares cash letters for presentment to correspondents and clearinghouse.
  • Investigates and resolves ACH processing errors or discrepancies.
  • Processes daily Billpay files in accordance with credit union policies and procedures.
  • Provides members with information and direction regarding their account status, requests, payments, rights and obligations associated with the account, processes member requests for disputes, according to established policy.
  • Assists members in the use of home banking software products; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Troubleshoots any on-line banking software, hardware and network problems and coordinates with technical support and vendors as necessary to quickly resolutions.
  • Transmits and receives electronic funds transactions to or from other credit unions, banks and the Federal Reserve Bank.
  • Examines electronic funds transactions entries on documents, such as statements and printouts, for completeness and accuracy.
  • Prepares and balances related reports and accounts.
  • Processes the decedent checklist for reclaimable funds (SSA,VACP,OPM1,etc), block open visa cards, close online banking and billpay, etc...


  • Problem Solving/Analysis
  • Technical Capacity
  • Communication Proficiency
  • Time management
  • Established production expectations are met or exceeded.
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
  • Other Skills:
    • Must possess excellent communication skills.
    • Professionalism in appearance, dress, and attitude is a must.

Required Education and Experience

  • A high school education or GED.
  • Three - Five years experience or equivalent.

Keywords: American United Credit Union, West Jordan , ACH & Wire Processor, Other , West Jordan, Utah

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