Account Specialist - Student Loans

Company: Discover Bank
Location: West Jordan
Posted on: June 7, 2021

Job Description:

Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionClass Start Date: June 14th, 2021Shift Requirements: Start times of 9:00am, 11:00am, or 12:00pm, M-F with weekendsStarting Wage: $16.00 per hour with shift & weekend differential*This is a Temp to Perm Position based off of performance and business needs*Discover Perks401kPaid TrainingOnsite cafeteriaCoaching and developmentOpportunity to promote to permanent employment based on performance, attendance and business needWhat You'll DoResponsible for handling basic and routine Student Loan inquiries via multiple channels, generally through phone, online chat, or document processing. Student Loan Account representatives use computerized system for tracking, information gathering, and/or troubleshooting.Responds to customer inquiries by referring them to published material, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.How You'll Do ItAssist customers by being Helpful, Engaging, Resourceful, and taking Ownership, in a fast-paced environment via phone, chat, or through customer document processing.Bonus Points If You HaveHigh school diploma or GED1+ years of experience in related fieldDiscover Student Loans experienceA quiet workspaceInternet service with a minimum speed of 5mbpsPersonal smartphone or a tabletKeeping our employees safe is a key focus at Discover. This position is based in our West Valley, UT call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.*At Discover's discretion this position may be work from home and adjusted back to "in office" at any timeWhat are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. Associated topics: banking product, client, counselor, loan review officer, loan servicing officer, loan underwriter, mortgage originator, relationship, sale, sell

Keywords: Discover Bank, West Jordan , Account Specialist - Student Loans, Other , West Jordan, Utah