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Inbound Customer Service Representative (Remote Option)

Company: Discover Products Inc
Location: West Jordan
Posted on: June 8, 2021

Job Description:

Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionClass Start Date: June or July 2021Shift Requirements: Start times of 11:30am, 12:30pm, and 1:30pm. M-F with assigned weekends. All shifts are listed in Eastern Standard Time.Starting Wage: Minimum of $16/hr.Full Time BenefitsOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:Paid time off (at minimum, 20 personal days + 7 holidays per year)Medical/Dental/Vision/Life InsuranceTuition Reimbursement for eligible US based employees401K with company matchand fixed contributionEmployee Stock Purchase PlanFull service cafeteria featuring Starbucksand subsidized Mindful optionsAccess to fitness centerOpportunities to volunteer in the communityDevelopment groups and trainingOn-site Health ClinicsOnsite Employee Assistance Program CounselorsDiscover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)What You'll DoHandle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.How You'll Do ItAssists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chatBrings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requestsUtilizes multiple systems to respond to, troubleshoot and document customer inquiriesLeverages 2 standard screens, verbatim scripts and proceduresBuilds the Discover Financial brand by providing industry-leading care and innovative solutionsQualifications You'll NeedThe BasicsStrong verbal communication and problem-solving skillsAbility to multi-task, as needed, to get the job doneBonus Points If You HaveHigh School Diploma or GED1+ years of experience in related fieldA quiet workspaceInternet service with a minimum speed of 5mbpsPersonal smartphone or a tabletKeeping our employees safe is a key focus at Discover. This position is based in our call centers. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.*At Discover's discretion this position may be work from home and adjusted back to "in office" at any time#INDDFS #ZRDFS#Remote#BI-RemoteWhat are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover Products Inc, West Jordan , Inbound Customer Service Representative (Remote Option), Other , West Jordan, Utah

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