CRC Specialist

Company: TAFFY TOWN
Location: West Jordan
Posted on: June 8, 2021

Job Description:

Responsible or acting as a liaison between the customer and the company, handles costume complaints and resolves with Executive Management. Works with the warehouse Manager, Production Manager and QA Manager to support Food Safety Systems. QualificationsInter-personal skillsListening skillsProblems analysis and problem solving skillsAttention to details and accuracyGood verbal and written communication skillsOrganization skills and information managementGeneral computer skills as it relates to learning data entry, word processing, emailing and utilizing and enterprise recourse planning software for order entry.Billing and other clerical duties Job ResponsibilitiesAnswer incoming calls, greet customers warmly and ascertain problem or reason for callingProvide accurate, valid and complete information by using the right processes or tools while building sustainable relationships of trust through open and interactive communication.Follow communication procedures, guidelines and policiesAssist with placement or orders, refunds or cancellationsResolve product or service problems by clarifying the customers complaintkeep records of customer interactions, process customer accounts, file documents and update customers information as neededMaintain up to date billing system on SageCarry out billing. collection and reporting activities according to specific deadlines and perform account reconciliations. Research and Resolve payment discrepanciesGenerate Age Analysis and Review to ensure compliancePrepare bank deposits and post customer payment by recording cash, checks and credit card transactionsOther duties as assigned Associated topics: call center, client service, customer, customer order, customer service, customer service representative, help desk, representative, telephone, trouble resolution

Keywords: TAFFY TOWN, West Jordan , CRC Specialist, Other , West Jordan, Utah