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Assistant Service Manager

Company: PEP BOYS MANNY, MOE AND JACK OF CALIFORNIA, THE
Location: West Jordan
Posted on: June 9, 2021

Job Description:

Store Manager of Service Days, Holidays, Weekend, Nights Supercenter Overview Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close Americas skills gap. For more information, visit www.pepboys.com. Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. Duties and Responsibilities * Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.* Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.* Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.* Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.* Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.* Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.* Effectively communicates with all store associates, management, and customers.* In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.* Key holder and responsible for basic and detailed opening and closing responsibilities.* Maintain an organized and neat shop.* Adhere to all company policies, procedures, safety and environmental rules.* Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required.* One year of experience in automotive service environment.* One year of automotive service... For full info follow application link. Pep Boys is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, national origin, disability, sexual orientation, gender identity or inclusion in any other category protected by law.

Keywords: PEP BOYS MANNY, MOE AND JACK OF CALIFORNIA, THE, West Jordan , Assistant Service Manager, Other , West Jordan, Utah

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