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Client Success Manager

Company: mPulse Mobile
Location: West Jordan
Posted on: June 9, 2021

Job Description:

mPulse is looking for an all-star Client Success Manager with a desire to work with Best in Class clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.mPulse Client Success Manager are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Client Success employee, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. The Client Success team has the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience.This will be a remote position with options to work in the MN or CA office.BenefitsMedical insuranceDental insuranceVision insurancePrescription drug coverage401K401K with company matchLife InsuranceHealth Spending Account (HSA)Flex Spending Account (FSA)Flexible work schedulePaid holidaysPaid time offBereavement leaveEmployee Referral ProgramParking availableCultureEnjoy Flexible PTO and flexible work hoursFull Vision, Dental and Healthcare - all individual premiums paid by mPulse!401K Program with a 4% match3 Weeks Paid Maternity/Paternity LeaveWeekly team lunches to celebrate victoriesPaid Parking as well as Car Pooling incentivesLaptop fitness stationsPing pong conference table and FoosballResponsibilitiesSkills, Abilities, and Experience:Minimum Qualifications:Bachelor s degree or combined 4 years experience2 years of related experience Minimum Experience:Strong proficiency in Excel and entire MS Office Suite, including knowledge in V Look UpsStrong analytical skills to uncover and understand client needsExperience with implementationAbility to understand and communicate technical product requirementsAbility to communicate clearly, concisely, and effectivelyExperience with SQL,Experience with JIRA or a ticketing system Preferred Qualifications:4 years of related experienceWillingness to quickly learn technical skills (SQL, database principles, etc)Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organizationHighly flexible in learning new technologies and deploying end to end solutions quickly and iterativelyStrong ability to learn quickly and work independentlyHigh energy, self-starter, with pro-active approachExperience with API IntegrationsExperience working with developers on a product team *Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.&Behavioral Competencies:Customer FocusedAttention to DetailIndependent Self-StarterHighly OrganizedCritical ThinkerProblem SolverExcellent CommunicatorAbility to PrioritizeTechnical AptitudeTeam Work & CollaborationMulti-TaskerRequirementsUS Citizen2 years related experienceExperience leading and executing in an implementation processStrong analytical skills to uncover and understand client needsExperience with JIRA or any other ticketing systemComfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organizationAbility to understand and communicate technical product requirementsAccept a background check to be performedOkay with base range $65k-$70k (bonus and equity are on top of base: salary is awarded based on experience)Minimum Bachelors Degree or Equivalent Related Work ExperienceKnowledge in: Microsoft OfficeKnowledge in: Microsoft ExcelKnowledge in: SQLEqual Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Requisition #ckeogah050yeh0mpxk7jdrwrg

Keywords: mPulse Mobile, West Jordan , Client Success Manager, Other , West Jordan, Utah

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