Customer Service Representative Intermountain Lake Park Campus, West Valley C
Location: West Jordan
Posted on: June 10, 2021
Description Shift Days: Monday-Friday: Hours vary between
8AM-6PM R1 is a leading provider of technology-enabled revenue
cycle management services which transform and solve challenges
across health systems, hospitals and physician practices.
Headquartered in Chicago, R1 is publicly-traded organization with
employees throughout the US and international locations. Our
mission is to be the one trusted partner to manage revenue, so
providers and patients can focus on what matters most. Our priority
is to always do what is best for our clients, patient's and each
other. With our proven and scalable operating model, we complement
a healthcare organization's infrastructure, quickly driving
sustainable improvements to net patient revenue and cash flows
while reducing operating costs and enhancing the patient
experience. The Customer Service Representative will work as part
of a team of professionals that use analytical and
relationship-building skills to process a high level of inbound
patient billing inquiries. When responding to inquiries Customer
Service Representative's use professional manner and process
knowledge to identify solutions to help resolve patient accounts.
This position is supported by strong training and leadership and
continuously strives to become a subject matter expert.
Responsibilities: - Responds promptly to inbound calls from client
hospitals regarding billing questions. - Answers patient inquiries
by clarifying desired information. - Resolves problems by
clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating
unresolved issues. - Gathers and enters patient information into
hospital host system. - Directs inbound callers to the appropriate
company contact. Required Qualifications: - High School diploma or
equivalent. - Excellent customer service skills exhibiting good
oral and written communication skills. - Moderate computer skills
(internet, email, MS Office-ability to work within multiple host
systems and company tools. - Punctuality. - Consistent work
history. - Friendly conversation and smiling with face and voice.
Desired Qualifications: - Call Center experience - Having worked in
a call center, candidates who understand what it's like to be tied
to a headset and have cadence of their day dictated by callers. -
Medical or insurance background or experience - Being somewhat
familiar with insurance concepts and/or medical terminology, makes
the R1 way easier. - Customer Service experience - Consistent
demonstrated success in a service-oriented position shows
commitment to being a nice person and satisfying customer's needs.
Physical Requirements: - See, read, and/or operate computers,
telephones, office equipment, documents, labels, including
manipulating paper requiring the ability to move fingers and hands.
- Remain sitting, standing, or walking for long periods of time to
perform work on a computer, telephone, or other equipment. -
Frequent interactions with associates, patient care providers,
patients, and visitors that require associate to verbally
communicate as well as hear and understand spoken information,
alarms, needs, and issues quickly and accurately, particularly
during emergency situations. - Manual dexterity of hands and
fingers to manipulate complex and delicate equipment with precision
and accuracy. This includes frequent computer use and typing for
documenting patient care, accessing needed information banding
patients, etc. - Need to walk and assist with
transporting/ambulating patients and obtaining and distributing
supplies and equipment. This includes pushing/pulling gurneys and
portable equipment, including heavy items (over 50 lbs.). Working
in an evolving healthcare setting, we use our shared expertise to
deliver innovative solutions. Our fast-growing team has
opportunities to learn and grow through rewarding interactions,
collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to
innovate and create meaningful work that makes an impact in the
communities we serve around the world. We also offer a culture of
excellence that drives customer success and improves patient care.
We believe in giving back to the community and offer a competitive
benefits package including:Comprehensive Medical, Dental, Vision &
RX CoveragePaid Time Off, Volunteer Time & Holidays401K with
Company MatchCompany-Paid Life Insurance, Short-Term Disability &
Long-Term DisabilityTuition ReimbursementParental Leave R1 RCM Inc.
('the Company') is dedicated to the fundamentals of equal
employment opportunity. The Company's employment practices ,
including those regarding recruitment, hiring, assignment,
promotion, compensation, benefits, training, discipline, and
termination shall not be based on any person's age, color, national
origin, citizenship status, physical or mental disability, medical
condition, race, religion, creed, gender, sex, sexual orientation,
gender identity and/or expression, genetic information, marital
status, status with regard to public assistance, veteran status or
any other characteristic protected by federal, state or local law.
Furthermore, the Company is dedicated to providing a workplace free
from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to
complete any part of the job application process, please contact us
at for assistance. To learn more, visit: Qualifications Education
High School (required) R1 RCM Inc. (the Company) is committed to
the principles of equal employment opportunity. The Company's
practices and employment decisions, including those regarding
recruitment, hiring, assignment, promotion, compensation, benefits,
training, discipline, and termination shall not be based on any
person's age, color, national origin, citizenship status, physical
or mental disability, medical condition, race, religion, creed,
gender, sex, sexual orientation, gender identity and/or expression,
genetic information, marital status, status with regard to public
assistance, veteran status or any other characteristic protected by
federal, state or local law. Furthermore, the Company is committed
to providing a workplace free from harassment based on any of the
foregoing protected categories.
Keywords: R1, West Jordan , Customer Service Representative Intermountain Lake Park Campus, West Valley C, Other , West Jordan, Utah
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