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Customer Service in Residential Community

Company: Career Strategies, Inc.
Location: West Jordan
Posted on: June 12, 2021

Job Description:

CSI seeks a Customer Service Representatives for our client's Apartment Community. Customer Service staff members are often the first step to creating a sense of community due to the high level of customer service they provide to current and prospective residents, guests and vendors. Responsibilities may include: Manage the front desk Welcome residents, guests, staff and vendors Create an open and welcoming environment for visitors Offer refreshments to guests as they wait for appointments Answer phones, transfer calls and take messages Coordinate appointments with future residents Receive and track packages delivered to staff and community residents Assist with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events Act as building and community expert or liaison Build relationships with current and future residents Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules Provide area maps, brochures and other literature Answer questions about the community amenities Assist residents with gate cards/keys or service requests Manage keys and access in accordance with the "Key Policy" Address resident inquiries or concerns Communicate with management and maintenance for issues or concerns Assist with development of weekly newsletter Organize Files Maintain database of vendors Assist with Cleanliness of facility and common areas Assist with team meetings, training sessions or run reports

Keywords: Career Strategies, Inc., West Jordan , Customer Service in Residential Community, Other , West Jordan, Utah

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