LOCATIONS
This position is for the following areas:
West Jordan
Taylorsville
Kearns
SCHEDULE
Full Time; Monday – Friday 8:45am – 6:15pm; Rotating Saturdays
8:45am – 2:15pm
At Mountain America, we are committed to taking care of all our
employees.
- Starting competitive pay of $15.50 per hour and can increase
depending on experience, plus incentives
- Performance reviews with opportunities to increase
compensation
- Excellent medical and dental benefits with minimal employee
contribution (full time employees)
- Paid time off, volunteer time off, and paid holidays
- Matching 401K
- Tuition assistance
- Professional development
- And more!
To be effective, an individual must be able to perform each job
duty successfully.
Member Focus
- Builds and maintains relationships with Mountain America Credit
Union Members by engaging in conversations in person and over the
phone.
- Provides quality service by assessing, advising, and assisting
credit union membership.
- Recognizes member needs and cross-sells products and services
as needs arise through a consultation approach.
- Educates members about MACU products and services.
- Consistent focus on increasing member satisfaction and account
retention.
- Expected to meet production goals as a representation to help
our members.
- May follow up with members on product referrals (e.g. warm
calling).
- Uses lead lists to make outbound efforts (cold calling) to call
existing membership to provide additional consultation on MACU
products and services.
- Greets all members professionally.
Cash Transactions
- Accurately maintains cash drawer.
- Accurately and efficiently processes transactions in accordance
with established policies and procedures.
- Assists in the opening and closing procedures of the
branch.
- Responsible for Branch Security which includes vault
combinations, security codes, and member information.
Other Responsibilities
- Represents the credit union in a professional manner, both in
dress and in actions.
- Keeps work area neat and clean.
- Responds to email/voicemail/missed calls/other communication in
a timely manner.
- Actively participates and completes product knowledge
courses.
- Travel may be required.
- Complies with all regulations as required by law.
- Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge,
skills, and/or abilities
required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential job functions.
Experience
At least six months of customer service experience.
Education
High school diploma or equivalent
Licenses, Certificates, Registrations,
Trainings
- A valid driver’s license is required
To be completed during the first 90 days:
- MSR Certification Package through the following:
- Teller Branch Checklist
- Products & Services
- Teller Follow-up Training
- MSR Sales Certification
Computer/Office Equipment Skills
- Basic computer operating skills
- Beginner to intermediate skills in Microsoft Office (Outlook,
Word, Excel)
- Type a minimum of 35 words per minute preferred
Managerial Responsibility
No supervisory/managerial responsibilities
Other Skills and Abilities
- Thorough knowledge of credit union policies, procedures and
regulations
- Ability to prepare loan documents and cross-sell financial
services of the credit union to ensure quality service
- Ability to perform mathematical calculations
- Ability to communicate effectively using written and verbal
communication
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
- Ability to talk, hear, sit, use hands to handle or feel and
reach with hands and arms consistently
- Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds
occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers,
light traffic)
