Loan Funding Representative

Company: Sofi
Location: West Jordan
Posted on: January 7, 2022

Job Description:

Employee Applicant Privacy Notice

Who We Are

Shape a brighter financial future with us.

Together with our members, were changing the way people think about and interact with personal finance.

Were a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and were at the forefront.

Were proud to come to work every day knowing that what we do has a direct impact on peoples lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Loan Funding Representative II partners with the Review team, MET, and other internal and external partners to create a seamless member experience. Funding representatives are the final checkpoint to ensure the accuracy of loan information prior to disbursement. As you successfully put our members interest first and run after any problem that arises, you will be able to create a member journey that is easy and convenient. You will play a key role in helping our members achieve financial independence and contribute to SoFis continued success.

Essential Functions & Responsibilities

• Review payment and account detail for accuracy prior to disbursement.
• Review applications that require bank account verification pursuant to credit policies and procedures
• Reach out to members in the event additional information is required. This may be by means of inbound or outbound phone calls, emails, or text messages
• Provide world class customer service through friendly, professional and responsive communication with both our internal partners and members.
• Work closely with the Review team as subject matter experts to answer questions about loan entry, loan servicers, product type questions, and qualified education loans
• Communicate with various loan servicers/lenders and our Finance & Accounting department to ensure proper payment.
• Research and handle payment issues and discrepancies as they arise.
• Process refund payments in a timely manner.
• Send payment rosters to loan servicers so they know how to allocate payments received from SoFi
• Review and process enrollments, account updates, and resolve payment issues that may arise pertaining to SoFis At Work Program
• Use your resources. Familiarize yourself with the knowledge base tool that houses the answers to any question regarding policies and procedures.
• Documentation is key. Utilize available notation tools to document the members account with information pertaining to your interaction. Notes must be clear and concise.
• Be flexible and agile as responsibilities may change based on business needs, as well as member's needs.
  Qualifications
  
  • Less than a one percent error rate for funding quality scores for internal candidates.
  • Excellent written and oral communications skills.
  • Strong attention to detail and accuracy.
  • Professional demeanor and strong work ethic.
  • Above average computer skills with web proficiency and understanding of databases.
  • Proficiency in excel is a must.
  • Ability to exhibit grace under pressure and tight deadlines, while successfully navigating complex work assignments/situations efficiently and effectively.
  • Have exceptional time management skills and ability to multitask.
  • Establish productive working relationships with co-workers, management, and members.
  • Self-motivated and able to work independently applying analytical skills required to manage tasks.
  • Excellent organizational and time-management skills.
  • 2 to 3 years of experience in financial services industry preferred.
  • Credit, underwriting and customer service experience required.
  • College degree highly desired. High school diploma or GED required.
  • Ability to take on projects as needed.
    Why Youll Love Working Here
    
    • Competitive salary packages and bonuses
    • Comprehensive medical, dental, vision and life insurance benefits
    • Generous vacation and holidays
    • Paid parental leave for eligible employees
    • 401(k) and education on retirement planning
    • Tuition reimbursement on approved programs
    • Monthly contribution up to $200 to help you pay off your student loans
    • Great health & well-being benefits including: telehealth parental support, subsidized gym program
    • Employer paid lunch program (except for remote employees)
    • Fully stocked kitchen (snacks and drinks)
    • These benefits are only applicable to full time employees
      SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
      
      The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.
      
      The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons..
      
      Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
      
      Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.by Jobble

Keywords: Sofi, West Jordan , Loan Funding Representative, Other , West Jordan, Utah