Client Coordinator (Part Time)
Company: Ideal Image
Location: West Jordan
Posted on: May 7, 2022
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Job Description:
Overview
The role of the Client Coordinator provides assistance in the
treatment and care of clients. The role prepares and/or updates the
client's medical record for their treatment. The role includes
interacting with clients and may be required to help the medical
professional in preparing the client or clinical setting for
treatment
Responsibilities
* Assists Medical Professional in clinic by:
* Provides information, services, and assistance to clients
in-clinic
* Verifies client information, medical history, and confirming
purpose of visit in accordance with protocols
* Captures relevant information into client files/charts
* Provides clients with information on additional services
* Sets up appointments with client and medical professional with
treatment questions
* Prepares and cleans treatment rooms for clients
* Greets clients and visitors into the clinic by standing and
extending a warm welcome
* Establishes and maintains rapport with clients to ensure overall
customer service satisfaction
* Answering client questions including scheduling appointments
* Checks client appointments in and out
* Collects any payments, if any are outstanding - ensure knowledge
of payment system
* Ensures a thorough understanding of company policies and
procedures
* Checks physical mailbox daily, processes any mail accordingly
* Provides clinic tours as needed to new clients
* Works collaboratively with Client Experience Team on client
inquiries
* Works collaboratively with other cross functional teams and
departments
* Secures client information by completing and safeguarding records
in compliance with all laws
* Works with clients to relay instructions from medical
professionals and answer questions about treatments
* Ensures clinic email is reviewed and handled accordingly
* Maintains safe, secure, and healthy work environment by
establishing and following standards and procedures and complying
with legal regulations
* Keeps supplies stocked
* Manages equipment repairs with vendors
* May assist in inventory intake and recordkeeping as outlined in
the inventory guide
* File management including creation of medical charts, filing,
ensuring effective documentation, storage management
* Assists with prescription ordering
* Maintains and updates job knowledge by participating in
educational opportunities
* Adheres to professional standards, policies, and procedures; and
federal, state, and local requirements
* Other Clinic duties as needed
*
Qualifications
Education/Training:
* Requires a high school diploma or its equivalent
Experience:
* 0-1 years of healthcare or in a clinic setting
* Experience in a customer care or customer service setting
* Knowledge of clinic operations
Technical or Administrative Knowledge:
* Knowledge of clinic safety operational guidelines
* Knowledge of key administrative systems (i.e. Microsoft Office
365, POS, Salesforce, etc.)
Special Skills and Abilities and/or:
* Must be flexible and adaptable and be able to thrive in a
high-growth, dynamic environment
* Highest standards of accuracy and precision; highly organized
* Articulate with excellent verbal and written communication
skills
* Ability to think creatively, highly-driven and self-motivated
* Demonstrated ability to roll-up sleeves and work with team
members in a hands-on capacity
* Strong teamwork, partnership and leadership skills
* Excellent written and verbal communication
* Candidate should possess strong analytical and organizational
skills and be detail-oriented
Ideal Image offers a full suite of FDA cleared medical aesthetic
and wellness treatments, all backed by a Lifetime Guarantee
Membership. With an industry-leading national telehealth platform,
consumers receive free virtual consultations seven days a week from
9am to 9pm and treatments at any of its 150+ points-of-care
clinics. Ideal Image's team of 800+ Medical Professionals deliver
real life-changing results, having performed more FDA cleared
aesthetic treatments than any provider in North America- 20 million
and counting. Ideal Image's aesthetic services include laser hair
removal, body sculpting, Botox - and fillers, medical-grade
skincare, and leading-edge skin rejuvenation services.
Ideal Image is an equal opportunity employer.
Vaccination against COVID-19 is required for all new hires unless
they qualify for a remote, religious, or medical exemption.
Keywords: Ideal Image, West Jordan , Client Coordinator (Part Time), Other , West Jordan, Utah
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