Scheduling Specialist

Company: Home Instead
Location: West Jordan
Posted on: June 25, 2022

Job Description:

Objective:The Staffing -Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduling -Coordinator is responsible for scheduling clients and caregivers -in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Primary Responsibilities:

• Create and maintain client and caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and caregiver activity utilizing the software system.
• Follow up with all client and caregiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and caregiver records in the software system.
• Follow up and communicate caregiver and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of service hours.
• Demonstrate open and effective communication with the franchise owner, colleagues, caregivers, clients and family members.Secondary Responsibilities:
  • Participate as needed in all caregiver meetings
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation
  • Perform any and all other functions and responsibilities deemed necessary
  • Maintain regular attendance at the office to execute job responsibilitiesEach Home Instead franchise is independently owned and operated.Required
    Preferred

    Job Industries

    • Customer Service

Keywords: Home Instead, West Jordan , Scheduling Specialist, Other , West Jordan, Utah