On-site Venue IT Support
Company: Live Nation Entertainment, Inc.
Location: West Jordan
Posted on: August 4, 2022
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Job Description:
Job Summary:WHO ARE WE?Live Nation Entertainment is the world's
leading live entertainment company, comprised of global market
leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media
& Sponsorship. Ticketmaster is the global leader in event ticketing
with over 500 million tickets sold annually and more than 12,000
clients worldwide. Live Nation Concerts is the largest provider of
live entertainment in the world promoting more than 40,000 shows
and 100+ festivals annually for nearly 4,000 artists in over 40
countries. These businesses allow Live Nation Media & Sponsorship
to create strategic music marketing programs that connect over
1,000 brands with the 98 million fans that attend Live Nation
Entertainment events each year. For additional information, visit
www.livenationentertainment.com.Live Nation's Concerts Division is
where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of
owned/operated Amphitheaters to our Global Touring team, from
Ticketing and Venue Operations to Marketing and Sales... we foster
a fun and upbeat work culture with no shortage of opportunities.
With perks ranging from free concert tickets to dog-friendly
offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it's no wonder we are certified
as a Great Place to Work organization and one of People Magazine's
"50 Companies that Care". We want everyone to feel like they belong
and can thrive in our community, so we strive to help you achieve
your career and personal goals. Live music is our passion and where
we find our common ground. There has never been a better time to
join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with
an entrepreneurial spirit. Resourceful, innovative, forward
thinking and committed. At Live Nation Entertainment, our people
embrace these qualities, so if this sounds like you then please
read on! THE JOBThe Concerts Technology team is looking for highly
motivated, passionate, and enthusiastic individuals who are
interested in providing on-site IT support at Live Nation events
and venues across the country. As a Venue IT Support
Representative, you can expect to gain real-world experience and an
intimate understanding of IT service delivery concepts as you learn
valuable operational and procedural skills and develop your
troubleshooting abilities in an exciting/dynamic industry.WHAT THIS
ROLE WILL DOProvide onsite IT troubleshooting assistance as needed
to venue administrative, operations and production staff.Identify,
track and help to resolve persistent issues, and ensure venue
technology problems, issues, or needs are reported to appropriate
remote support or service delivery teams, following established
escalation procedures.Act as an onsite liaison with remote IT
support teams troubleshooting reported issues with venue
technologyBe the onsite contact and provide guided access for
visiting IT service or support providersProvide onsite assistance
to tour production by helping to establish artist Internet
connectivity or otherwise fulfill the terms of artist/tour IT
riders prior to and on "day of show."Provide proactive "day of
show" IT event support by ensuring there are no outstanding IT
hardware/software issues with point of sale or access control
technologies prior to gates opening for fans.Assist with
deployment, inventory management, and maintenance of onsite IT
equipment including POS terminals.Develop, demonstrate and leverage
a comprehensive understanding of venue network connectivity and
deployed technologies.Participate as needed with seasonal IT
preparation and validation, as well as shutdown and
winterization.Assist with the extension of existing venue IT
infrastructure or implementation of new infrastructure to support
special events such as festivals or private events.WHAT THIS PERSON
WILL BRINGExperience with and in-depth knowledge of Apple iOS, MS
Windows, and network technologies is preferredStrong communication
skills (oral and written) paired with a professional communication
styleSelf-motivated, capable of independent reasoning and
troubleshootingHighly organized and strong attention to detailMust
be a reliable and dependable team player with ability to work
independently and under little supervisionMust be able to adapt to
a constantly changing and at times stressful work environmentThis
position requires flexibility with scheduling; including the
ability to accommodate evening and weekend on-call shifts,
holidays, as well as extended hours for events and summer
festivals. Availability to consistently provide event support is a
requirement of this role.(Note: Shifts may change to meet business
needs).EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed
to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environment and be
encouraged to bring your whole self to work. We will do all that we
can to help you successfully balance your work and home life. As a
growing business we will encourage you to develop your professional
and personal aspirations, enjoy new experiences, and learn from the
talented people you will be working with. It's talent that matters
to us and we encourage applications from people irrespective of
their gender, race, sexual orientation, religion, age, disability
status or caring responsibilities.Live Nation strongly supports
equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including
religious dress and grooming practices), family and medical care
leave or the denial of family and medical care leave, mental or
physical disability (including HIV and AIDS), marital status,
domestic partner status, medical condition (including cancer and
genetic characteristics), genetic information, military and veteran
status, political affiliation, national origin (including language
use restrictions), citizenship, race, sex (including pregnancy,
childbirth, breastfeeding and medical conditions related to
pregnancy, childbirth or breastfeeding), gender, gender identity,
and gender expression, sexual orientation, or any other basis
protected by applicable federal, state or local law, rule,
ordinance or regulation. We will consider qualified applicants with
criminal histories in a manner consistent with the requirements of
the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance
Ordinance and the California Fair Chance Act and consistent with
other similar and / or applicable laws in other areas.We also
afford equal employment opportunities to qualified individuals with
a disability. For this reason, Live Nation will make reasonable
accommodations for the known physical or mental limitations of an
otherwise qualified individual with a disability who is an
applicant consistent with its legal obligations to do so, including
reasonable accommodations related to pregnancy in accordance with
applicable local, state and / or federal law. As part of its
commitment to make reasonable accommodations, Live Nation also
wishes to participate in a timely, good faith, interactive process
with a disabled applicant to determine effective reasonable
accommodations, if any, which can be made in response to a request
for accommodations. Applicants are invited to identify reasonable
accommodations that can be made to assist them to perform the
essential functions of the position they seek. Any applicant who
requires an accommodation in order to perform the essential
functions of the job should contact a Human Resources
Representative to request the opportunity to participate in a
timely interactive process. Live Nation will also provide
reasonable religious accommodations on a case by case basis.HIRING
PRACTICESThe preceding job description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job.Live Nation recruitment policies are designed to place
the most highly qualified persons available in a timely and
efficient manner. Live Nation may pursue all avenues available,
including promotion from within, employee referrals, outside
advertising, employment agencies, internet recruiting, job fairs,
college recruiting and search firms.**Please note that the
compensation information provided is a good faith estimate for this
position only and is provided pursuant to the Colorado Equal Pay
for Equal Work Act and Equal Pay Transparency Rules. It is
estimated based on what a successful Colorado applicant might be
paid. It assumes that the successful candidate will be in Colorado
or perform the position from Colorado. Similar positions located
outside ofColorado will not necessarily receive the same
compensation. Live Nation takes into consideration a candidate's
education, training, and experience, as well as the position's work
location, expected quality and quantity of work, required travel
(if any), external market and internal value, including seniority
and merit systems, and internal pay alignment when determining the
salary level for potential new employees. In compliance with the CO
EPEWA, a potential new employee's salary history will not be used
in compensation decisions.
Keywords: Live Nation Entertainment, Inc., West Jordan , On-site Venue IT Support, Other , West Jordan, Utah
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