Lead Teller - West Jordan, UT
Company: Keybank National Association
Location: West Jordan
Posted on: January 25, 2023
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Job Description:
Location: 1435 W 9000 Street - West Jordan, Utah 84088 Job
Summary Be a problem solver, trusted advisor, and partner to the
people and businesses in our Key Bank communities. As a Lead
Teller, you act as a resource in identifying and resolving client
servicing issues, serve as the primary troubleshooter for complex
problems and client service needs, and enhance client relationships
with Key by providing distinctive quality service. Lead Tellers ask
questions and listen to clients to uncover financial needs and
transition clients to a banker to have a deeper financial wellness
conversation. Lead Tellers help observe and provide coaching to
Tellers to enhance the client experience and operational
effectiveness and are responsible for day-to- day Teller
scheduling, staffing issues and branch compliance with regulatory,
security, and internal audit controls. At KeyBank, we believe it's
our opportunity and our privilege to help our clients move forward
in their financial journey. We take pride in serving our clients
and making them feel that no bank will fight harder for them.
Responsibilities * Embodies a strong client experience culture,
being present with every client and teammate and realizing the
impact we can have on their day, personally, professionally, and
financially.
* Assumes responsibility for the efficient, effective, and accurate
performance of teller functions while coaching other tellers to do
so as well
* Act as a resource to identify and resolve more complex client
servicing issues
* Listen for clues for financial wellness opportunities during
client conversations, and then appropriately transition the clients
to a Banker
* Assist clients in achieving their financial goals and objectives
through the use of financial wellness tools
* Participate in morning huddles and end of day debriefs
* Follows compliance, audit, and security procedures, balances cash
drawer within balancing guidelines
* Manage day to day duties for the branch teller line, including
scheduling of tellers, observing, and providing coaching to tellers
to enhance effectiveness, and overseeing of branch operational
standards; Provide direction and guidance for branch staff on
operational/regulatory procedures.
* Review and maintain knowledge of product guides, fees, and
policies to stay current on offerings
* Support the Branch Manager in onboarding and training of new
Tellers to the team
* Performs other duties as assigned; duties, responsibilities
and/or activities may change or new ones may be assigned at any
time with or without notice
* Complies with all KeyBank policies and procedures, including
without limitation, acting professionally at all times, conducting
business ethically, avoiding conflicts of interest, and acting in
the best interests of Key's clients and Key. Education
Qualifications * High School Diploma , GED, or equivalent business
experience (required) Experience Qualifications * 3+ years
Demonstrated superior client relationship skills (required)
* 3+ years Experienced in cash handling (required)
* Working knowledge of PC with Windows based applications and
calculator (required)
* Demonstrated ability to lead, motivate, and foster teamwork
(required)
* Demonstrated organizational skills while managing multiple tasks
(required) Licenses and Certifications * Notary License (preferred)
Mortgage Loan Officer/Loan Officer (MLO/LO) Classification
Employees in this position are required to comply with all rules
and regulations of The Secure and Fair Enforcement for Mortgage
Licensing Act of 2008 (The SAFE Act). Employees hired or
transferring into this position will need to meet the qualification
requirements, in Key's sole discretion, under Reg. Z, prior to
acting as a loan originator in a consumer credit transaction
secured by a dwelling. Qualification requirements include but are
not limited to an assessment of overall financial responsibility,
character, and general fitness through review of a criminal
background check, credit report, and information about any
administrative, civil, or criminal findings by any government
jurisdiction. Tactical Skills * Is knowledgeable about the client's
accounts and business with the bank and uses sound judgment with
customers and transactions
* Exhibits strong sales and service skills, presenting products and
services while proactively educating clients on utilizing available
access channels (ex: ATM, Online and Telephone Banking)
* Strong work ethic and high level of integrity; ability to
exercise sound judgement to make reasonable decisions in the
absence of direction.
* Excellent Time management skills Personal Skills * Adaptability:
Demonstrates a willingness to listen to other opinions and adjusts
to new or changing assignments, processes, and people while
avoiding snap reactions
* Collaboration: Demonstrates experience in participating in
productive collaborative processes that help solve business
problems and meet business goals
* Critical Thinking: The ability to identify, obtain, and organize
relevant data and ideas and prioritize concerns in the
decision-making process
* Decision Making: The ability to select the right activities to
work on from a range of competing priorities and stands by
decisions in the face of conflict or unexpected outcomes
* Emotional Intelligence: Identifies relevant EI components,
practices, benefits, and development venues and discusses issues
and considerations needed to advance one's own EI maturity
Practical Skills * Business Acumen: Participates in business tasks
to get things done in own business unit and communicates key
considerations for business decision-making processes
* Oral & Written Communication: Possesses the ability to adapt
listening and facilitation style to others' communication styles
and uses various approaches appropriately and effectively
* Risk Management: Implements or manages risk management for own
business unit and documents key steps of the risk management
process and associated procedures
* Storytelling: Demonstrates basic storytelling principles to
create compelling stories that will positively influence clients
and potential clients
* Change Navigation: Articulates the rationale for, and positive
and negative consequences of change so as to help others adapt;
encourages exploration of non-traditional ideas by team members
leveraging the concept of continuous improvement Core Competencies
* All KeyBank employees are expected to demonstrate Key's Values
and sustain proficiency in identified Leadership Competencies.
Physical Demands * Consumer Retail - Prolonged Standing (5-8 hours
per day), frequent use of hands to manipulate/grasp objects,
ability to communicate face to face and on the phone with clients,
occasional bending and lifting from floor height, frequent forward
reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to
30 lbs. Driving Requirements * Ability to occasionally operate a
motor vehicle with a valid driver's license. KeyCorp is an Equal
Opportunity and Affirmative Action Employer committed to building a
diverse, equitable and inclusive culture. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who
are unable or limited in their ability to apply on this site may
request reasonable accommodations by emailing HR_Compliance@.
Keywords: Keybank National Association, West Jordan , Lead Teller - West Jordan, UT, Other , West Jordan, Utah
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