Customer Service Representative

Company: Pacific Coast Building Products
Location: West Jordan
Posted on: March 16, 2023

Job Description:

Interstate Brick is widely recognized as one of the premier commercial brick manufacturers in the U.S. Established in 1891, Interstate Brick joined the Pacific Coast Building Products family in 1990. The company's products, used in residential and commercial construction, offer several distinguishing features that motivate architects and builders across the country to specify them.

POSITION SUMMARY Under the supervision of the Customer Service Manager, this position will work with distributors and contractors and supports the customer service and sales department; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED: General

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Provides administrative support to upper level management, technical and sales team
* Collects, organizes and analyzes data for specialized reports.
* Expend an effort to continuously learn more about clay brick, building systems, and management responsibilities to become a solutions-based resource for customers and staff.
* Maintain established customer relationships and forge new ones where appropriate.
* Process and manage sales orders and change-orders received from customers inside sales coordinator and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
* Enter sales orders and change-orders into SAP and distribute to appropriate departments.
* Issues Invoices, Returns for Credit, Credit and Debit Memos following the guidelines outlined in Basalite Policy documents.
* Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
* Develops a working knowledge of all products and established procedures.
* Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator
* Develop weekly and monthly reports to analyze and guide business decisions to regional and plant managers.
* Update and maintain website content under the direction of Basalite Marketing Department and National Sales Manager
* Responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, and Twitter, to build an audience and ensure customer engagement
* Participates in physical semi-annual inventory counts which includes two weekends.
* Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
* Regular attendance is required, and works overtime as needed

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Associate degree in business or equivalency (2 years related work experience may be substituted for 1 year of education
* Three years full-time secretarial experience required, experience in the masonry industry preferred
* SAP experience preferred. Salesforce or other CRM experience is a plus
* Engaging verbal and written communication skills with ability to effectively and efficiently communicate with the sales team, contractors, engineers, architects, and owners. Spanish a plus.
* Aptitude for problem solving and negotiating.
* Highly motivated toward goals.
* Strong aptitude for organizing personal tasks and performing repetitive duties in a dynamic environment.
* Good communication, teamwork, decision-making, and interpersonal skills.
* Driven to consistently delivering the highest quality customer service.
* Ability to motivate team members and distributors.
* Required to be proficient in Microsoft Office Suites (Excel, Word, Outlook, PowerPoint)
* Must have the ability to use video conferencing software such as Microsoft Teams Meeting
* Ability to receive on-the-job training required to perform duties.
* Strong accounting skills required.
* Working knowledge of office equipment required to perform duties.
* Aptitude for marketing skills including usage of digital and social media.
* PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


* Frequently required to use hands to finger, handle, or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
* Occasionally required to bend at the waist; Lift and/or move up to 80 pounds.
* Occasional travel time required (5%-10%)
* Regular attendance is required.
* WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


* Office environment with moderate noise.
* Comfortable on construction job sites (occasional visits), scaffolding, stairs, etc. (any weather).
* Occasional Plant environment with loud noise, moving machinery, dust (occasional visits).
* Outdoor weather conditions.
* Extreme temperatures.
* Wear mandatory and/or other appropriate Personal Protective Equipment (PPE) when necessary provided by company

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace

Keywords: Pacific Coast Building Products, West Jordan , Customer Service Representative, Other , West Jordan, Utah