IT Help Desk

Company: BC Tech Pro
Location: Clearfield
Posted on: April 23, 2024

Job Description:

Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• 
  
• This is a full-time, onsite position.
  
• Benefits include Health, Dental Vision and 401k.
  
• Pay starts at $20.50 per hour
  
  Responsibilities:
  
  • 
    
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
    
  • Provides support to client identified VIPs
    
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
    
  • Perform Install/Move/Add or Change (IMAC) activities.
    
  • Perform all assigned desk-side support activities
    
  • Display outstanding technical and professional services skills at all times
    
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
    
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
    
  • Understands and follows all documented service operations policies and procedures.
    
  • Other duties or certifications may be assigned to meet business needs
    
    
    Qualifications:
    Qualifications
    Education and Experience:
    
    • 
      
    • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
      
    • Certifications and/or Qualifications:
      
    • Maintain all required OEM Certifications as directed by Management
      
    • Knowledge of relevant software and hardware systems
      
    • Understanding of ITIL methodologies
      
    • A+ certification is desired
      
    • May require additional customer-specific certifications or training as required
      
      Skills:
      
      • 
        
      • Excellence in communication and customer-facing skills
        
      • Strong oral, written and interpersonal skills
        
      • Ability to follow instructions and processes with minimal instruction
        
      • Ability to lift and or move various computer equipment up to 50 lbs.
        
      • Must own a basic repair kit
        
      • Additional requirements may exist if offer of employment is extended
        
        Additional Information
        All your information will be kept confidential according to EEO guidelines.

Keywords: BC Tech Pro, West Jordan , IT Help Desk, Other , Clearfield, Utah