Technology Support Technician
Company: Jordan School District
Location: West Jordan
Posted on: June 18, 2022
Under the supervision of the instructional technology consultant
and lead technician, the Technology SupportTechnician is
responsible for providing building-wide technical support in all
assigned locations. Responsibilities include installation and
set-up of individual computers and networked labs, installation and
set-up of software and documentation preparation. Provides
training, assistance and troubleshooting for all aspects of user
reported technical problems. Such support includes technology based
instructional systems in labs, media centers, classrooms and
administrative office systems.
Act as a Level II technician to troubleshoot and maintain all
technology and related systems including hardware, software,
peripheral devices, etc. Visit assigned school(s) and locations on
a regular basis.
Provide in-person and remote technical support, training, and
assistance to District personnel in assigned schools/buildings.
Install and configure individual computers, computer labs,
software, peripheral devices, etc. Coordinate, maintain,
troubleshoot and ensures basic connectivity and communication to
the network, wireless security management system, and/or server, as
Provide training, assistance, troubleshooting and resolution to all
aspects of user-reported technical problems at assigned facilities.
Prioritize work, maintain records to track and update technical
repair requests, provide follow-up and escalate problems to
appropriate higher level, as needed.
Conduct training for teachers and other personnel in proper use of
an individual computer system or computer lab (e.g. instructional
and productivity software, print servers, file servers and the
Assist with server, wired network and wireless network
installation, basic level setup, configuration, maintenance, and
Assist in tracking hardware, software, and applicable licensing
information; address software licensing issues, as needed.
Perform back-up and retrieval processes for assigned area as
Research and recommend technology needs, evaluates old technology
and determines technology replacement options.
Prepare troubleshooting and support documentation to assist
teachers and other school staff in solving problems in the labs,
classrooms, media center and offices related to their technology
Travel throughout the District as needed. Will use personal vehicle
to travel to locations.
Plan and implement technology projects as assigned.
This position requires punctual and regular daily attendance.
Assist with the maintenance of technical support team and/or school
Keep current on hardware and software technology. Attend trainings
and meetings as approved.
May serve on related school technology committees as requested.
Other duties as assigned.
Incumbent must be fingerprinted and clear a criminal background
Minimum Job Qualifications:
Requires a High school diploma, GED or equivalent as reviewed by
the Department of Human Resources. Verification may be
Requires an Associate's Degree with successful completion of
courses in computer repair, electronic technology, computer
information systems or equivalent areas of study PLUS two years of
successful related job experience or an equivalent combination of
education and experience.
Must successfully complete in-house (or other) training in
instructional technology to become competent in the installation
and servicing of administrative and education specific
Must be proficient and skilled at analyzing, diagnosing and
repairing personal computers, terminals, networks, and computer
Requires proven skill in set up, maintenance, troubleshooting and
repairing network problems, both hardware and software.
Must demonstrate competence in reading, writing and math.
Requires knowledge and ability with spreadsheets, word processing
Requires proficiency in document development and maintenance.
Requires ability to resolve many user problems daily and make
recommendations to supervisor regarding systems, software, and
Requires strong interpersonal skills. Interacts with teachers,
department staff, District administrators, principals and school
and office staff.
Requires ability to handle stress of emergencies where deadlines
Must be self-motivated and proactive in completing tasks with
Requires a valid driver's license that allows incumbent to legally
operate a motor vehicle in Utah.
Machines, Tools & Equipment Used:
Standard office machines and equipment, computer hardware and
software, printers, servers, and related peripheral equipment.
Physical Requirements - Not limited to the following:
Frequent carrying up to 30 pounds and lifting from floor to waist
of up to 40 pounds. Occasional floor to shoulder lift up to 70
pounds and gripping up to 60 pounds.
Frequent crawling, driving a vehicle, fine motor dexterity and
balancing on icy surfaces.
Occasional kneeling up to one hour and using hand tools.
Occasional, continuous typing and using a mouse up to five
Keywords: Jordan School District, West Jordan , Technology Support Technician, Professions , West Jordan, Utah
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